By using this Web site, you signify your assent to this Privacy Policy. If you do not agree to this policy, please do not use the site. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of this Web site following the posting of changes to these terms will signify that you accept the changes.
Return Policy – Physical Disc Delivery
By signing the purchase order agreement that you will be required to fax back to us at the time of your purchase, you certify that you understand that I may return all items ordered in good, working, condition, in their original packaging, with all documentation, to be recieved in Thoughtful Systems’ office within 30 days of order date if I am dissatisfied with the products ordered, in which case I shall recieve a full refund of all money paid less the shipping costs, any payment plan fees, and a 5% restocking fee. Fees associated with software modifications and customizations and data transfer are non-refundable. In case any item or items are returned I shall send such items to Thoughtful Systems, Inc. by either UPS, FedEx, or DHL, (not USPS), insured for their full value, with signature required at delivery. I understand that all returned items must have an RMA number (which I will obtain from a sales representative at Thoughtful Systems, Inc), and I shall be responsible for all return shipping charges. I understand that the RMA number must appear on the outside of the package. When merchandise is returned, it will be examined by a recognized technician at Thoughtful Systems, Inc. to ensure that all items have been returned in good working order. I agree to be responsib;e for any repairs or replacement necessary, not covered by manufacturer’s warranty. This agreement supersedes any prevgious agreement or agreements between parties, written or verbal, unless explicity stated otherwise. Software functionality is as described by user. If user is not satisfied with functionality, user’s sole recourse shall be to return software within the return period as stated above.
In the case of a return of a product delivered electronicaly, software downloaded from our site constitues delivery and shall be treated as equivalent to a physical delivery. In the case of returns of electronically delivered software, return requests must be completed by submitted a return request form.
This agreement is governed by the laws of New York State. I agree that any dispute shall be subject arbitration by an arbitrator appointed by the American Arbitration Association, and that the venue for the hearing and resolution of any and all disputes, should they occur, be held in Brooklyn, New York, New York.
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